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Back Home Your visit Public events are cancelled

Information to our audience due to the corona virus

All performances are cancelled through April 26


- but on Operan Play the curtain will not go down

 

Due to the prevailing situation regarding Covid-19, in Sweden and the world, the Royal Swedish Opera has decided to cancel all public events through April 26. This also affects the premiere and performances of the opera Jolanta which is cancelled and the performaces of the ballet Les Ballets Suédois which are postponed to the autumn of 2020. In the meantime, we will continue to develop our newly launched digital platform Operan Play, so that our audience can continue to enjoy our opera, ballet, dance and music. This online platform offers the opportunity to view entire performances as well as behind-the-scenes material from the Opera House. And the best news of them all – no fees nor login are required.

The Opera's decision to cancel Jolanta and postspone Les Ballets Suédois is based on recommendations from the Public Health Agency of Sweden regarding travel restrictions into and within the country. The decision to cancel all public events through April 26 is based on the recommendations from the Public Health Agency of Sweden on how to reduce the risk of infection in society, as well as the fact that we want to protect the health of our visitors. The decision is effective until further notice and may be reviewed.

Are you affected by the fact that we have cancelled our public events through April 26? Within the next few days, you will receive an email with information about what the next step is. If you want to contact us now regarding your ticket (-s), we want to inform you that all tickets have been cancelled and that you have received a credit on your personal account at Operan.se. This credit on account is valid on Operan.se until December 31, 2020. Would you rather be refunded, please contact our customer service. Please be sure to include your name, email address and order number in the email.

We would also like to make our customers aware of the fact that a lot of people are contacting our customers service right now, therefore it may take some time before you get an answer from us. We apologize if the waiting time is longer than desired, and for any inconvenience this may cause.

Below, you will find Frequently asked Questions and Answers.


FREQUENTLY ASKED QUESTIONS


FROM WHAT DATE WILL EVENTS BE CANCELLED?

All public events are cancelled from Saturday March 14 up to and including Sunday April 26.

FOR HOW LONG WILL YOU BE CLOSED TO THE PUBLIC?

The decision to close all events to the public applies up to and including April 26. The decision may be reviewed at any time.

WHAT WILL HAPPEN TO MY TICKETS?

Tickets for events that were to take place between March 14 and April 26 will be cancelled. The ticket price will be credited to your personal account on operan.se. The balance on your account can be used to purchase tickets online until December 31, 2020. If you prefer a refund, please e-mail biljett@operan.se, quoting your order number, your name and the email used when purchasing the tickets.

Since many are contacting the Royal Opera customer service about refunds at the moment, it may take some time before you receive a reply. We apologise for any inconvenience; we are trying to process all queries as fast as we can in the order they arrive.

DOES IT APPLY TO ALL PUBLIC EVENTS?

Yes, the Royal Opera is cancelling all public events.

 IS THE OPERA HOUSE CLOSED NOW?

No, we will keep the main entrance open during the hours the ticket office is open. This may be reconsidered as we carefully follow the recommendations of the authorities and the government's decision.

During this period, the Royal Opera will add content to the recently launched Operan Play channel where you can watch entire performances and behind the scenes footage free of charge and without having to log in.

www.operanplay.se