0
0
...
0

Frequently asked questions

 

WHAT WILL MY VISIT TO THE OPERA BE LIKE?

Entrance and exit will be conducted with a with proper distance between visiting parties. There will be distance markers for toilets and intermission refreshments with clear directions to help you exercise physical distancing and avoid crowding.
Hand sanitizing will be available.

How will the auditorium/the theater be arranged and how will I be seated?

You and your party (of two people) will of course be seated together in the auditorium, but there will be empty seats between your party and the next party of visitors.

WHAT ARRANGEMENTS ARE MADE FOR BUYING TICKETS?

If you visit the Opera alone, or with an uneven number of people in your party, you will need to contact the ticket office to purchase tickets. We will pair tickets in twos. If you attend alone there will be space between your seat and the next party. When you buy tickets online and make your selection of seats in our ticketing system, this will show clearly.

What do we do if there are three or five of us in the party?

Contact us via phone during opening hours or email us at any time, and we will help you.

How will the auditorium be organized?

You and your party (two persons) will be seated together, but several seats away from other audience members.

How will the auditorium/the theater be arranged and how will I be seated?

You and your party (of two people) will of course be seated together in the auditorium, but there will be empty seats between your party and the next party of visitors.

What cancellation arrangements are in place?

We care about your safety and our terms and conditions are generous, particularly during the corona pandemic. Cancelled performances will be refunded in full, and you can return purchased tickets if you are unable to attend, for example due to illness. Read more about our terms and conditions here.

What will you do to protect the elderly and other visitors at risk?

When we re-open the Opera house, we have taken a number of measures to ensure the safety of our visitors.
• Entrances and exits will be conducted with a with proper distance between visiting parties.
• You and your party (two persons) will be seated together, but several seats away from other audience members. Tickets are sold for two seats at a time, so if you have booked a single seat, it will be at a distance from other visitors.
• There will be distance markers for toilets and intermission refreshments with clear directions for how to exercise physical distancing.
• We kindly ask anyone who is feeling even the slightest unwell to stay at home at least two days after the symptoms have disappeared before visiting the Opera.
• Tickets will be scanned at the doors and the box office will be fitted with a plexiglass shield.
• Hand sanitizing will be available.

If the Public Health Agency continue to recommend that people over 70 and others at risk stay home and avoid physical contact, we will recommend them to use the digital streaming platform Operan Play. Access the digital platform here.