Frequently asked QUESTIONS & ANSWERS regarding your tickets and visit
The Swedish Government has, together with the Public Health Agency, decided to revoke previous infection control measures for audiences and public gatherings as of February 9, 2022. This means that the Royal Swedish Opera's previous adjustments regarding participation restrictions, requirements for distance between visitors to the auditorium, and requirements for vaccination certificates are no longer applicable. We care about both our audience and staff and continue to urge you as a visitor to wash your hands and stay home in case of symptoms that might be covid-19. Information regarding our other events is updated regularly.
PLEASE NOTE THE FOLLOWING:
• stay at home and avoid close contact with others if you are ill with symptoms that may be covid-19
• unvaccinated adults should take extra care and avoid large crowds indoors
Below you can find answers to some of our most frequently asked questions, if you have further inquires, please contact our customer support at [email protected]
Can I change seats or re-book tickets myself?
Yes, you can both change seats and/or date of your purchased tickets or change to a different performance using your account on operan.se. Changes can be made up until 24 hours prior to your visit.
- Log in to your account at operan.se
- Click on Handle your reservation
- Click on Change seats/dates
Can my ticket be re-booked or cancelled if I or someone in my party is ill?
If you or someone in your party falls ill, you can redeem your tickets before your scheduled visit. READ MORE ABOUT OUR TERMS AND CONDITIONS HERE »
For how long is my credit valid on my account if I cancel my visit?
Your credit is valid until March 31, 2023.
Am I automatically reimbursed for a cancelled show?
You will automatically receive a credit on your customer account at operan.se. If you wish to have the money re-deposited in your bank account instead, you can contact our customer service at [email protected]. Do not forget to state your booking number.
Can I cancel food and/or drinks that I have pre-booked and paid for?
Yes you can. Please email [email protected] or call 08-791 44 11 between 4 p.m. and 6 p.m..
How do you contact me for if a performance is cancelled or changed?
We will contact you by email. We also communicate cancelled performances on the website.
I have not registered an email address or mobile number when buying tickets, will I be contacted regarding a cancelled performance or receive information?
No, you need to email [email protected] or call us on 08-791 44 00 Monday-Thursday between 1 and 3 p.m. to add your contact details.
What happens if I bought my ticket via invoice, and the performance or event is cancelled (e.g. schools / organizations)?
You will receive a credit invoice.
Tickets purchased from another provider
If you bought your ticket via a provider other than the Royal Swedish Opera / operan.se, we can unfortunately not help you with a refund or rebooking because the purchase was made by another party. If necessary, you must contact the company where you purchased your ticket directly. We recommend that in the future you buy directly from us to take advantage of our general terms and conditions:
- you avoid hidden costs or price surcharges
- changing date and seat is easy via your operan.se account
- you have the option of a refund in case of a cancelled performance
My gift card is no longer valid, can its validity be extended?
As long as your gift card is valid you can purchase a new one at operan.se using the existing gift card as payment, hence prolonging its validity by another two years.